| Q: |
Whether REFL is providing services (Express Mail) for all over India ? |
| A: |
Yes, we are providing services for Stations other than Delhi as well as services (Express Mail) for Delhi & NCRs (Noida, Gurgaon, Ghaziabad & Faridabad). |
| Q: |
Whether REFL is providing services (BulkMail & FastMail) for out of Delhi stations? |
| A: |
Yes, we are providing services (BulkMail & FastMail) for the cities and towns. |
| Q: |
Which are the stations going to be added , where the services (BulkMail& FastMail) going to be started? |
| A: |
We are going to start the services (BulkMail & FastMail) in (list of stations are to be added). |
| Q: |
Whether the discounts are offered on heavy volumes? |
| A: |
Yes, the discounts are offered on heavy volumes. Please call us at OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
Whether the wedding cards or invitation cards are delivered thru Bulk Mail or Fast Mail or not? |
| A: |
Yes, we are delivering wedding invitation cards & invitation cards for other functions by booking under BulkMail & FastMail. You are requested look at the slabs of the minimum nos. of pkts. booked by us under these categories & book accordingly. |
| Q: |
Is it possible to track the Delivery Results thru the site, by just putting the Tracking No.? |
| A: |
Yes, anyone, who has booked pkts. (Any quantity) with us, is issued a Docket no. You can screen the details by putting the Docket no. Or download the data at your PC or can generate the printouts for the delivery & Non-delivery details. For this you should click on TRACKING & retrieve the results as per your requirement. |
| Q: |
Where can I find the applicable tariff for your services? |
| A: |
To the applicable tariff for your services please Contact REFL OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
Do you provide a service to the location of my choice? |
| A: |
Yes, for details please Contact REFL OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
Are there any commodities banned on your services? Where can I find them? |
| A: |
Yes, for details please Contact REFL OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
Where can I find the Customs requirements for my international shipments? |
| A: |
For details please Contact REFL Head Office or call us at OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
Where can I find the Regulatory requirements for my domestic shipments? |
| A: |
For details please Contact REFL Head Office or call us at OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
I would like to use your services. Can you send your representative to meet me? |
| A: |
Yes, please Contact REFL Head Office or call us at OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
How can I change the address on a shipment that I have already handed over to you? |
| A: |
For details please Contact REFL Head Office or call us at OVERSEAS OFFICE & speak to Sales Deptt. Or send us your details thru the enquiry form. |
| Q: |
Do you accept jewellery, precious stones or valuables? |
| A: |
No, because they are Banned Commodities. |
| Q: |
Where can I find information client related matter? |
| A: |
Please Loging through User Login |
| Q: |
Can REFL collect payment from the Consignee on my behalf? |
| A: |
Yes, REFL provides an unique COD (Cash on Delivery) facility to facilitate such transaction on your behalf. |
| Q: |
How to become business partners of REFL? |
| A: |
You can become a franchisee, vendor or associate of REFL, Please contact our OVERSEAS OFFICE. |
We make sure your documents, parcels and freight are delivered safely and on-time using our integrated air and road networks.
The International Express service of Rock Express is available every day of the week to customers worldwide together with the ability to track shipment at anytime of the day through the advanced online tracking system available at 
